Terms and Conditions
Please read terms & conditions carefully, as they are an important document. It is the responsibility of the client to understand and agree to these terms & conditions.
DEPOSIT:
The deposit is required to be paid within 10 minutes upon booking online, otherwise the booking will expire. If you require payment extension, please fill in an enquiry form or text me.
Once I have received payment of the deposit, your appointment will then be secured and an electronic form will be sent within 24 hours.
Deposit Payment options: Bank Transfer (with screenshot), PayPal, PayID or a secure payment link.
The deposit paid at the time of booking is strictly NON-REFUNDABLE under ANY circumstance but can be credited if you need to reschedule.
Automated booking confirmation will be sent out 48 hours prior to the appointment and a text confirmation the day before.
CANCELLATIONS + TRANSFERS
You have only one (1) valid transfer, meaning you can only reschedule your appointment once. If you need to reschedule again another deposit will be required.
Should unforeseen circumstances arise Sophie Woods reserves the right to cancel any future appointment made.
Your deposit will then be held as Store Credit for a future appointment.
If you get Covid, a cold/flu, injured, etc. you have 1 valid transfer as mentioned above. Please notify me if this happens ASAP.
COVID/LOCKDOWN:
If your appointment falls during a lockdown your deposit can be transferred to a new date, if you don’t have a new date selected, I can hold the deposit in Store Credit until you find one.
TIME MANAGEMENT / LATE FEE: applicable to makeup appointments only.
10 minutes late = $20 late fee added to outstanding balance.
15* minutes late = $25 late fee + I will only have time to do a soft glam look.
20 + minutes late = appointment terminated as I will no longer have the time I need to complete the makeup.
Please ensure you have booked the correct date and time, allow extra time in your day for travel/traffic.
If you book the wrong date, I may not be able to reschedule your appointment to the correct date as I could be fully booked.
Please understand that I could be running late on the day of your appointment due to a number of reasons, for example; Client before you is late, the look may take slightly longer etc.
Allow wiggle room in your day just incase this happens.
NO SHOWS:
If you fail to show up to your appointment and do not message a reason, your deposit will be forfeited.
HEALTH & SAFETY/COVID:
Do not bring any children or babies as you cannot tend to them.
If you are experiencing any flu like symptoms you MUST cancel your appointment.
If you develop any contagious infection/skin/eye condition such as cold sores, rashes, conjunctivitis, warts ETC. you MUST cancel your appointment.
If you show up to your appointment with any of these conditions Sophie Woods reserves the right to refuse service.
Sophie Woods is not, under any circumstances, responsible for any allergic reactions to the products used. It is the client’s responsibility to notify Sophie of any allergies prior to starting service. All brushes and products are thoroughly cleaned and sanitised everytime.
MISCELLANEOUS:
You agree to only touch your phone whilst in service if it is an emergency. If you continuously go on your phone Sophie can cease service as this takes up her time and will make the rest of her day run late.
The terms and conditions are subject to change at any given time.
By paying your direct deposit you agree to abide by the aforementioned terms and conditions.
ABN: 62648311063